CSC Invites Referrals for various Remote Infrastructure Management positions @ Noida, Hyderabad and Bangalore

Eligible candidates can forward your resume to mohid.05@gmail.com along with the job code. 

Please don't forward resume without job code.

WORK LOCATION:  Noida / Hyderabad / Bangalore

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AREAS:  Unified Communication (UC) - Avaya and CISCO Contact Center & Unified Communication

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EXPERIENCE, CHARACTERISTICS & KEY SELECTION CRITERIA:
Educational / Professional Qualification (Preferable): BE / B Tech/  Diploma (BTE Approved)
Excellent Communication skills
Willingness to work in 24 X 7 shifts.
Positions are open in Run&Maintain / Product Development / Transition domains.

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Avaya UC - L2 / L3 / Transition Engineer / Architects

• Relevant Exp.: 3 yrs min - 12 yrs max.
• Knowledge on IP extension RAS messages and trace commands on PBX for RAS messages.
• Understanding of PBX Server Platforms like S8300, S8400, S8500, S8700, S8800 and AURA.
• (Server Models, IP Port networks, Media Gateways and IP Cards) troubleshooting methods and techniques.
• Understanding of IPSI, CLAN and MEDPRO functionalities and troubleshooting methods and techniques.
• Working knowledge of Troubleshooting IP trunks on H.323 and SIP protocols.
• Working knowledge of IP soft phones in various modes like Telecommuter & road warrior.
• Working knowledge of firmware updates on IP-Cards of PBX..
• Complete understanding of AVAYA CM software releases and updates.
• Understanding of system architecture , design . Thorough understanding of product implementation and integration to various adjuncts and collaboration technologies. (Only for Architect roles)
• Understanding of AVAYA Licenses on server and there capabilities, AVAYA Licensing methods and policies, AVAYA system wide parameters and third party adjunct integrations with CM
• Recommended Certification :  ACE, ACS, ACA certification on relevant technologies.
• Job Code No :11008WJ  

Avaya CC - L2 / L3 / Transition Engineer / Architects

• Relevant Exp.: 3 yrs min - 12 yrs max.
• Understanding of AVAYA Call center packages – Basic , Elite and Advocate , AVAYA reporting systems – BCMS / BCMRD /CMS, DNIS/ANI,VDN, Vector , Split , Skill and announcements, wall Boards and CMS data items, Backup methods of CMS and adjuncts like AES and MAPD
• Knowledge on IP extension RAS messages and trace commands on PBX for RAS messages.
• Understanding of PBX Server Platforms like S8300, S8400, S8500, S8700, S8800 and AURA.
• (Server Models, IP Port networks, Media Gateways and IP Cards) troubleshooting methods and techniques.
• Understanding of IPSI, CLAN and MEDPRO functionalities and troubleshooting methods and techniques.
• Working knowledge of Troubleshooting IP trunks on H.323 and SIP protocols.
• Working knowledge of IP soft phones in various modes like Telecommuter & road warrior.
• Working knowledge of firmware updates on IP-Cards of PBX.
• Alarm Troubleshooting , Incident resolution , Basic Installation of system
• Recommended Certification :  ACE, ACS, ACA certification on relevant technologies.
• Job Code No :11008WK

CISCO UC - L2 / L3 / Transition Engineer / Architects

• Relevant Exp.: 3 yrs min - 12 yrs max.
• Knowledge of Cisco Unified Communication.
• Capability to lead Cisco Unified Communication trouble shooting, deployment and performance management.
• Knowledge of Cisco Unified Communication Solution products e.g. CUCM 7.x, Cisco Unified Communication Mobility Advantage, Cisco Unified Unity Server, Cisco Unity Connect, Cisco Presence and Cisco Meeting Place Servers.
• Knowledge of various protocols e.g. MGCP, SIP, H.323 and SCCP for unified communication.
• Hands-on Cisco Hard and Soft Clients.
• Development of Quality of Service parameters for Unified Communications.
• Deployment, Installation of CUCM v 7.x/8.x, Unity, Mobility, Presence.
• Understanding of system architecture , design . Thorough understanding of product implementation and integration to various adjuncts and collaboration technologies. (Only for Architect roles)
• Understanding of Cisco Licenses on server and there capabilities, CISCO Licensing methods and policies, CISCO system wide parameters and third party adjunct integrations with CUCM
• Recommended Certification :  CCVP , CCNP, CCIE certification on relevant technologies.
• Job Code No : 11008WH

CISCO CC - L2 / L3 / Transition Engineer / Architects

• Relevant Exp.: 3 yrs min - 12 yrs max.
  
  
• Knowledge of Cisco IPCC, ICM, CVP.


• Knowledge of Unity Voicemail, SIP/XML Gateways and Call Recording system.


• Complete Understanding of Cisco Contact Center Express and Enterprise, including system architecture and design.


• Troubleshooting and performance management of voice infrastructure networks which include Cisco IPCC, IPT and Legacy systems.


• Extensive knowledge/experience with Cisco Voice over IP systems and components including IPCC, CCM, SIP/XML Gateways, Gatekeepers, Unity voice mail & Call recording systems


• Understanding of Cisco Contact Center installation and upgrade procedure including the License migration/upgrade procedures.


• Understanding of system architecture , design . Thorough understanding of product implementation and integration to various adjuncts and collaboration technologies. (Only for Architect roles)


• Understanding of Cisco Licenses on server and there capabilities, CISCO Licensing methods and policies, CISCO system wide parameters and third party adjunct integrations with CUCM


• Recommended Certification :  CCVP , CCNP, CCIE certification on relevant technologies.


• Job Code No : 11008WI