Opening for Graduate Trainee Support Engineers for their global technical assistance centre (TAC)

Opening with Dell SonicWALL for Graduate Trainee Support Engineer

Company Name:     SonicWALL Infosecurity Pvt Ltd

Qualification:    Bachelor's degree in Computer Science/Information Sciences/ Electronic & Communications Engineering is preferred

Experience:       Freshers

Location:         Bangalore

Job Role:         Graduate Trainee Support Engineer

 

Job Description:

SonicWALL Infosecurity Pvt Ltd (wholly owned by SonicWALL Inc., USA) is hiring Graduate

Trainee Support Engineers for their global technical assistance centre (TAC) in Bangalore.

Responsibilities:

- Responsible for providing technical support across SonicWALL product lines via Phone/Chat & Emails in 24x7x365 days environment

- Assist customers with deployment of SonicWALL network security products like Firewall/IPS and VPN solutions

- Provide technical solutions and workarounds for end users on the Level 1 Calls on respective product line

Requirements:

- Willing to work in 24x7 environments in night shifts.

- Good understanding of LAN/WAN topologies and technologies

- In-depth knowledge of OSI Model, TCP/IP, IP subnetting, Network Security basics, Routing, Switching and basics of IPV6

How to Apply: Click here to apply online