IGATE MUMBAI OPENING

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Requirement	Systems Associate - IMS
SBU	IMS Domestic
Location	Mumbai
Education	{Any Graduates}, Diploma
Mandatory Skills	Hardware & Desktop Level Support / Web-Browser / Antivirus Clients / Email Clients / OS / Server Admin / Network Complaints / Remote Monitoring & Network Level 1 Incident.
Experience	2 to 3 years
Job Description	Desired Candidate Profile ·         Hands on experience in trouble shooting both Hardware & Software related ·         Problems ·         Should have experience on Server Admin / Network related complaints. ·         Hands on experience in Installation & troubleshooting of Desktops, Laptops, Printer, & Windows based applications ·         Knowledge on any helpdesk management tool/remote support tool like PC anywhere etc, Vendor management and escalation knowledge. ·         Good Knowledge on OS like Windows etc. ·         Good Interpersonal skills & customer support attitude ·         Good Experience in Hardware Maintenance, Desktop Level Support & Windows Administration ·           Job Description   ·         Responsible for providing service assurance to Reliance Web Store Users. ·         Resolving application related issues of Lotus Notes, LAN, Printer, Scanner and troubleshooting, Network monitoring. ·         Installation and configuration of business application software (i.e. MS Windows XP/Vista, MS Office XP/2007, Lotus Notes, Internet Explorer, Antivirus) ·         Log incidents to different 3rd party suppliers and constantly chase up for updates and quicker resolutions to minimize the overall downtime and to have overall greater productivity. ·         Taking care of the various project escalations, timely call resolution within the SLA.