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JobCode : 135400

Requirement	Associate
SBU	IMS Domestic
Location	Bengaluru
Education	{Any Graduates}
Mandatory Skills	Hardware & Desktop level support / Web-Browser / Antivirus Clients / Email Clients / OS like Windows
Experience	1 to 3 years
Job Description	Desired Candidate Profile ·         Ability to Understand and support devices likes Desktops/ Laptops, Printers. ·         Hands on experience in Installation & troubleshooting of Desktops, Laptops, Printer, & Windows based applications ·         Knowledge on OS like Windows etc. ·         Candidate should be ready to do Field Job. ·         Good Experience in Hardware Maintenance and Desktop Level Support ·         Good understanding of Client side applications such as Web Browser, Anti- virus clients, and email clients. ·         Good Interpersonal skills & customer support attitude     Job Description   ·         Responsible for providing service assurance to Reliance Web Store Users. ·         Resolving application related issues of Lotus Notes, LAN, Printer, Scanner and troubleshooting, Network monitoring. ·         Installation and configuration of business application software (i.e. MS Windows XP/Vista, MS Office XP/2007, Lotus Notes, Internet Explorer, Antivirus) ·         Log incidents to different 3rd party suppliers and constantly chase up for updates and quicker resolutions to minimize the overall downtime and to have overall greater productivity. ·         Taking care of the various project escalations, timely call resolution within the SLA.