Opening @ BOA

The Employee Referral Program drive has been specially designed to help you give your ex-colleagues/acquaintances an opportunity to build their career with us. Read through the below to discover more opportunities to refer a friend, relative or an acquaintance.

Job Location Chennai Job Requisition Number CHE03506 Designation Analyst I - Apps Prog Process Global Business Triage Support Education / Qualification BE / B.Tech/ MCA/ M.Tech/ M.Sc Skill Set required Job Responsibility: · Primary responsibility is to provide business triage management on business bridge lines for production impacting incidents. · Drive effective triage utilizing key support tools and references to ensure understanding and related impacts and risk. · Hold business partners, subject matter experts and technical partners accountable during restoral activities · Ensure proper escalation process is carried out · Timely and accurate business communications are created and proper documentation of the incident is done · Works closely with business and technical resources ensuring critical timelines are met · Represent incidents in operational status, review meetings and also during post problem review and follow up · Should be able to interact effectively with teammates, management and partners and work with a sense of urgency as well as have the ability to multi-task · Monitor online incident dashboard and performing the appropriate follow up based on pre-defined criteria Desirable skills · Strong knowledge of technology terms and concepts used in a global corporate environment, how they are implemented. · Ability to relate and connect technology to how it is used in supporting business processes and explain to stakeholders in clear business terms · Ability to work effectively in high pressure situations, on an ongoing basis · Proven ability to learn fast and share knowledge with others · Assertive and decisive character with excellent leadership and discussion facilitation skills · Outstanding English language skills, both verbal and written · Should be able to lead and carry out a conversation in English, over the phone, with a global set of participants · Clearly and concisely write and edit incident communications for audiences varying in seniority and role (e.g. technical and business). · Excellent client service and interpersonal skills with proven ability to build partnerships across organizational and geographical boundaries · Ability to work independently with little direct supervision Highly Desirable · Knowledge in ITIL Concepts (specifically Incident and Problem management) Interviews on Saturday, May 10 from 10 a.m. to 2 p.m. Venue – Ascendas IT Park, 9th Floor, Phase II, Crest Building Taramani, Chennai - 600 113. Experience 1 to 5 years of IT experience