Walk-in @ CSC,Chennai for Service Desk [L1,L2 & WFM] on 5th Mar 2011

LOCATION: Chennai AREAS: Service Desk  (L1 & L2 Level Desktop Support, WFM)   Date of Walk-in: 5th Mar 2011	Here is an opportunity to include your friends in the next recruitment drive! Please refer all your friends who are currently based at the mentioned location only.
EXPERIENCE, CHARACTERISTICS & KEY SELECTION CRITERIA : A weekend event for Employee Referral is scheduled for Service Desk Professionals on Saturday ,5th Mar 2011 at Chennai. Kindly ask your referrals, meeting the specifications, to come directly to the venue with resume. Resume must mention your name and your employee id. All positions are based out of Chennai. Specifications for Service Desk Professionals: L1 & WFM Support Required Skills: Exp: 2-4 Yrs The Analyst is responsible for Creating Tickets Regarding Customer issues providing resolution through Voice & Email/Chat Job Description: Creating Tickets for various issues reported by the user Providing Technical resolution through Phone /email/chat Provide remote resolution using tools, as required Ensuring that the calls are being responded and resolved within the defined SLAs. Creating necessary Technical, Process & Procedure documents to keep the knowledge base updated Graduation from reputed University Excellent Communication Skills L2 Support Required Skills: L2 Level Desktop Support Exp: 3-5 Yrs experience in Desktop and laptop related troubleshooting Candidates with MCSE or CCNA Certifications will be preferred Graduation from reputed University Excellent Communication Skills Job Description: Provide remote resolution front line support for Desktop, Workstations, Laptop and other technologies as required. Resolve all RS Tickets or Requests  to customer satisfaction and within their Service Level agreements. Date : Saturday, 5th  Mar 2011 Time : 9:30 AM – 3:00 PM Venue CSC Company, Unit 13, Block 2, SDF Buildings, MEPZ, Chennai (TN) - 600 045 Candidates who have appeared for an interview in last 6 months are not eligible for this walk-in. Referral bonus will be as per Global Recruiting Awards Policy India Addendum. ALSO PLEASE REFER CVs TO: :   Link   https://csc.taleo.net/careersection/cscinternalcareersite/jobsearch.ftl?lang=en                                                      Job Code No :   1100334                                            Click on Job Title                                            Click on Refer a Friend for this job Cheers, The Employee Referral Team