Urgent Openings with Microland in Mumbai, Bangalore and Goa

We are one of the largest IT staffing companies with operations in USA, UK and Asia Pacific.

We would like to share a suitable requirement for you, with one of our prestigious clients, Microland, for the position of a Service Desk Executive. Please find a brief on the client and the requirement.

Company Profile

Microland is an IT infrastructure services provider, offering services across Infrastructure Management, Infrastructure Modernization, Process Maturity Services, Assurance and Compliance, Technical Support, Cloud Computing, Virtualization, Collaboration and Mobility.

The headquarters of Microland are in Bangalore, India. Microland was started by Pradeep Kar in August 1989. The company currently has over 2300 employees. Microland's services have been delivered to more than 200 clients worldwide in recent years, many in the Fortune 500 list, whose businesses include manufacturing, chemicals, aviation, banking and finance, mortgage, health care, software, consumer level products, semi-conductors, retail chains and business process outsourcing (BPO), to name a few.


Position: Service Desk Executive
Job Location: Mumbai, Bangalore and Goa

Service Desk Executive:

Responsibilities:

* Single point of contact for all IT related issues
* Accept ownership for all tickets
* Setup and configure desktops, laptops and printers
* Install and configure operating systems, software applications
* Generate, track, and close trouble tickets
* Handle password lockouts, expiry and resets requests
* Communicates to the management on the status of requests/tickets
* Research questions using available information resources
* Identify and escalate situations requiring urgent attention
* Notify concerned teams in advance, if any incidents taking time to resolve and may breach SLA
* Own the tickets and follow up with respective 2nd in line support to the closure.
* Prepare activity and management reports
* Adhere to policies and procedures

Key Result Area:
* Achieve targets of First Call Fix and Average Handling time
* Assign ticket to appropriate 2 line support teams
* Understand the SLA scope and close the tickets within timelines
* Number of escalations averted by appropriate notification
* Number of tickets resolved by service desk personnel
* Generation of MIS report as per committed timelines
* Conduct and achieve Customer Satisfaction Survey targets


If this position interests you and you feel it to be a suitable opportunity for you, please send us an updated copy of your CV with complete contact details to amukherj@teksystems.com and let us know a convenient time to call you.

Also, please send in the below mentioned details:

Total Experience:
Relevant Experience:
Current CTC:
Expected CTC:
Notice Period:

Attended interview with Microland in the past few months: Yes/No

Please feel free to call me at the below mentioned number, in case of any concerns.

Regards,

Anuradha Mukherji
(Technical Recruiter)
Allegis Services India Pvt Ltd
#55, DivyaSree Towers, 5th Floor
Bannerghatta Road
Bangalore - 560029, INDIA
( Work : +91 80 30705543
( Toll : +1 (888)767-8704 Ext 55543
* E-mail: amukherj@teksystems.com