Amazon- Walkins on 5th and 6th April

Interested candidates can walk in to our office between 10:30 AM - 1:00 PM on 5th and 6th April.

Venue:

Amazon Development Center, India
26/1, Brigade World Trade Center, Next to Orion Mall,6th Floor, Dr. Rajkumar Road, Bangalore 560055.

Contact Person: Girish / Nirupama


General Summary of responsibilities:

• Demonstrates clear and polite written and oral communication.
• Escalates sellers issues appropriately and correctly. Demonstrates timely accurate and professional customer service.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• Answers messages in authorized email queues as directed by Workflow and Supervisor.
• Understands and correctly uses all available tools.
• Maintains acceptable email handle time, while remaining friendly and informative.
• Maintains productivity (currently measured in Contacts per Hour CPH) at or above published standard for skill group.
• Maintain quality (currently measured in Expressed Dissatisfaction Rate - EDR) at or below published standard for skill group.
• Logs in on time; logs out not before the end of scheduled shift.
• Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events.
• Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
• Demonstrates appropriate sense of urgency for email response times.
• All other duties as assigned

Position Qualifications:

Graduate

• One or more years experience in customer service preferred.
• Basic computer skills & knowledge of the Internet required
• Advanced computer skills using a variety of programs highly desired
• 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day

Knowledge and Skills

• Should be willing to work in Night Shifts
  
• Excellent Internet Navigation Skills
• Basic Typing/Keyboarding skills
• Proficiency in Microsoft Outlook and working knowledge of MS Office applications
• Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality
• Significant email and online customer service experience preferred