Urgent Requirment for Technical Support Engineers - Saudi Arabia.

JOB DESCRIPTION for Technical Support Engineers :

About the Job :
• Provide analytical and technical solutions to service desk calls raised by customers.
• Install and maintain new hardware and software including moves and relocations.
• Assisting in the maintenance of workstations, printers, IT equipment and systems and client software.
• Adherence to deadlines and contributing towards successful closure of projects.
• Handling problems through to resolution.
• Resolving complaints and similar issues and acts to resolve customer support problems in a timely manner.
• Perform system testing, and provide technical support and upgrades to meet the requirements of the business.
• Interacting with other support groups to resolve problems, formulate plans and schedules and modify processes.
• Ability to perform a wide variety of technical support functions within a demanding production environment.
• Apply effective support remedial and problem resolution measures to deal with problems.
• Willing to work flexible hours.
• Expect occasional travel within the Kingdom..

About You:
• At minimum of 3 years of experience in a similar role.
• Hold a valid Saudi driver's license (Mandatory requirement).
• Excellent command over the English language.
• Knowledge of Arabic will be considered an advantage.
• Self-starter with the ability to complete tasks in an unsupervised environment
• Have high inter-personal skills including politeness, and positive general outlook.
• Ability to multi-task
• Excellent knowledge of Windows operating system architecture and security
• Experience in Linux will be considered an advantage.
• Good technical knowledge of MS Office products.
• A degree or diploma in Computer Sciences or a related discipline.
• In-depth knowledge of Desktops, Laptops and Point of Sale (POS) hardware support.
• In-depth knowledge of Wireless technologies and Mobility solution such as rugged hand held devices
• Experience working issues/cases at all technical levels.
• Strong understanding of the OSI model and ability to apply it in daily work
• MSDE, MCSE certifications.
• Very strong customer satisfaction focus.

This position is urgent and if you are available and interested in change and fits in to the above Requirement, kindly provide us the below requested information.

- Updated resume
- Current & expected salary.
- Notice Period ( how soon can join)
- Total years of Experience as Technical Support on IT
- Total Experience on Hardware installation.
- Any Certification done ( Preferable MCSE / MSDE)
- Current visa status (Job visa or Iqama Transferable Status)
- Must have valid Saudi Driving License ( yes or No)


If you are not available for this requirement kindly refer your friends or colleagues who are looking for change, I will appreciate your early response.


Thanks & Regards
Mohammed Asrar Ahmed
Recruitment Specialist
Futuretech- Riyadh - KSA
Office :00966 -1-4653938
Mobile :0542418356
Fax :00966-1-4650445
Email: asrar@futuretechsa.com
www.futuretechsa.com