There are openings in different processes with Symantec. Below is the JD. Please revert to inamul.kapadia@gmail.com if interested.
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| Job Title: | Technical Support Engineer |
| Process | Enterprise Vault |
| Job location: | PUNE |
| Job description: | Personal
Profile • Willing to work as part of a professional support team to provide solutions to customer issues. • Able to maintain professionalism while under pressure. • The candidate needs to be someone who values teamwork and can contribute to the entire group who is a self starter and self motivated. • Someone who wishes to continue to develop their skill set in a proactive environment. • Being a team player and understanding the customer’s needs ensures continued success of the support centre and individuals who demonstrate these skills are very welcome. |
| Skills required: | •
3 + years minimum experience providing 3rd line server support in a corporate
to enterprise Scale Microsoft BackOffice environment. • In-depth Knowledge of; o Microsoft Windows 2000/2003/2008 o Microsoft Exchange 5.5/2000/2003/2007 o Microsoft SQL 2000/2005/2008 o Outlook 97 through 2007 o IIS 5/6/7 • Knowledge/experience of working in cross platform server environments • Experience in a pressurized support environment • Knowledge of Server hardware • Demonstrated strong customer service/support skills such as active listening, good verbal and written communication • Able to multi-task across several open cases and manage and prioritize own time • Accustomed to conducting research to find answers to questions and solutions to problems from various sources • Evidence of establishing technical credibility with a wide range of customer contacts, with the ability to “read” the customer and modify behaviour/approach • Excellent Language skills - English DESIRABLE REQUIREMENTS: • Exchange archiving knowledge is an advantage ideally with Enterprise Vault • Messaging admin background • Outlook Web Access • Microsoft Message Queue • Active Directory User Management • An advantage would be experience of SAN/clustering • Knowledge of Server hardware • Fluent in a second language, preferably German, Spanish, Italian or French |
| Experience required (Years): | 3+
years experience in Customer Support. |
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| Job Title: | Technical Support Engineer |
| Process | Symantec Endpoint Encryption |
| Job location: | Pune |
| Job description: | The
primary role of this position is to provide exceptional level I
technical
support to enterprise and small-medium business customers. Support
will be
provided by working closely with customers to analyze issues, resolve
configuration problems, duplicate product issues and provide
workarounds or
solutions. The product areas covered
will include Symantec (PGP) Universal Server, Desktop clients
(including
Email and Whole Disk Encryption) , SEE Full Disk, SEE Removable
Storage and
SEE Device
Controle &nbs
p;  
;
Duties and Responsibilities: • Take incoming calls from customers and be able to work with them to isolate and resolve their level I technical issues • Troubleshoot environment, configuration and product issues • Gather relevant information about customer environments on level II issues so they can be efficiently redirected • Clearly document troubleshooting steps and resolutions • Filter through incoming ticket queue and prioritize workload effectively |
| Technical Skills required: | - Sound working knowledge of Windows
2003/2008, Active Directory concepts - Strong knowledge of Windows file system, Operating system, Boot sequence - Strong networking skills ( DNS, TCP/IP protocols, Ports information , troubleshooting tools like Netstat ) - Security/Encryption concepts like public/private keys, SSL - Exchange/ Mail flow / MTA - MAC OS fundamentals and troubleshooting skills - Red Hat Linux – File system, installation/configuration, basic commands Highly Desired : - MCSE, Networking, Security Certifications - Experience with Security related or encryption products like GurdianEdge, PGP - Hardware knowledge , Database ( SQL ) - Experience of working in cross platforms server environments; managing large customer environments |
| Qualification | BE/BCS/MCS/MCM
from reputed institutes - 3+ years experience providing enterprise level support. - Should have worked on 24*7 voice support. - Excellent communication skills - Demonstrated strong customer service/support skills |
| Evaluation process: | Technical interview and Ops Interview |
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| Job Title: | Techncial Support Engineer |
| Process | Data Loss Prevention (DLP) Windows |
| Job location: | Pune |
| Job description: | •
Provide professional and helpful support to Symantec enterprise customers
• Respond to customers, partners technical issues via telephone ,email • Gather and record all the collected information about the product issues. • Analyze the root cause of the problem; In-house simulation of problems • Provide regular updates to customers about the progress of the work. • Contributing to knowledge base system • Interacting with Development & QA members |
| Technical Skills required: | •
BE/BCS/MCS/MCM from reputed institutes • MCSE , CCNA, compTIA Security+ certification preferred • 3+ years experience providing enterprise level support. • In depth knowledge of Windows 2000/2003 server ; Expertise in Active Directory fundamentals • Expertise in Networking troubleshooting – TCP/IP, Routing, DNS concepts • Knowledge on Security concepts, Linux, Oracle will be desirable. • Working knowledge of scripting on Unix ; Experience of working in cross platforms server environments • Expertise in Networking troubleshooting – TCP/IP, Routing, DNS concepts • Knowledge on Security concepts, Windows ( Active Directory) , Oracle will be desirable. • Should have worked on 24X7, voice support • Excellent communication skills • Demonstrated strong customer service skills |
| Education preferred: | •
BE/BCS/MCS/MCM from reputed institutes • MCSE , CCNA, compTIA Security+ certification preferred |
| Evaluation process: | Technical interview and Ops Interview |
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