Requirement | Associate | ||||
SBU | IMS Domestic | ||||
Location | Bangalore | ||||
Education | {Any Graduates} | ||||
Mandatory Skills | Hardware & Desktop Level Support / Web-Browser / Antivirus Clients / Email Clients / OS Like Windows / Server Admin / Network Related Complaints / Remote Monitoring & Resolving Of Network Level 1 Incident. | ||||
Experience |
| ||||
Job Description |
Desired Candidate Profile
· Good Experience in Hardware Maintenance, Desktop Level Support & Windows Administration
· Hands on experience in trouble shooting both Hardware & Software related
· Problems
· Should have experience on Server Admin / Network related complaints.
· Hands on experience in Installation & troubleshooting of Desktops, Laptops, Printer, & Windows based applications
· Knowledge on any helpdesk management tool/remote support tool like PC anywhere etc., Vendor management and escalation knowledge.
· Good Knowledge on OS like Windows etc.
· Good Interpersonal skills & customer support attitude
Job Description
· Responsible for providing service assurance to Reliance Web Store Users.
· Resolving application related issues of Lotus Notes, LAN, Printer, Scanner and troubleshooting, Network monitoring.
· Installation and configuration of business application software (i.e. MS Windows XP/Vista, MS Office XP/2007, Lotus Notes, Internet Explorer, Antivirus)
· Log incidents to different 3rd party suppliers and constantly chase up for updates and quicker resolutions to minimize the overall downtime and to have overall greater productivity.
· Taking care of the various project escalations, timely call resolution within the SLA.
Note:- send your resume to patiencepays1@gmail.com with job code 131809
|
Wednesday, April 24, 2013
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