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Requirement | Systems Associate - IMS | |||
SBU | IMS Domestic | |||
Location | Mumbai | |||
Education | {Any Graduates}, Diploma | |||
Mandatory Skills | Hardware & Desktop Level Support / Web-Browser / Antivirus Clients / Email Clients / OS / Server Admin / Network Complaints / Remote Monitoring & Network Level 1 Incident. | |||
Experience |
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Job Description |
Desired Candidate Profile · Hands on experience in trouble shooting both Hardware & Software related · Problems · Should have experience on Server Admin / Network related complaints. · Hands on experience in Installation & troubleshooting of Desktops, Laptops, Printer, & Windows based applications · Knowledge on any helpdesk management tool/remote support tool like PC anywhere etc, Vendor management and escalation knowledge. · Good Knowledge on OS like Windows etc. · Good Interpersonal skills & customer support attitude · Good Experience in Hardware Maintenance, Desktop Level Support & Windows Administration · Job Description
· Responsible for providing service assurance to Reliance Web Store Users. · Resolving application related issues of Lotus Notes, LAN, Printer, Scanner and troubleshooting, Network monitoring. · Installation and configuration of business application software (i.e. MS Windows XP/Vista, MS Office XP/2007, Lotus Notes, Internet Explorer, Antivirus) · Log incidents to different 3rd party suppliers and constantly chase up for updates and quicker resolutions to minimize the overall downtime and to have overall greater productivity. · Taking care of the various project escalations, timely call resolution within the SLA. |
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