Please forward valida profiles to sabsaq@gmail.com
Job Location
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Hyderabad
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Designation
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Team Leader – Ops
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Process
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Research & Adjustment
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Education / Qualification
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B.Com, M.Com, MBA – Finance
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Skill Set
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Mandatory:
· 12 months of People Manager experience· adherence to the SLA's – productivity, turn-around-time, accuracy, case ageing and capacity utilization · develop E2E knowledge on Check Processing and Day 1 and Day 2 Image Operations · engage in improving processes through reengineering, system checks, process automation · review daily key operational variables and LOB routines · develop back up and contingency plans and act as a change agent · provide implementation assistance as and when the need arises · provide subject matter expertise on processes by Case Processing and perform QC · update Manager on process, people, business issues on daily basis · demonstrate strong People Management skills · provide process problem resolution assistance to teams via scheduled one-on-ones and coaching sessions and assess performance of Team Members and conduct performance appraisals · hold regular team meetings with team to ensure that there is constant flow of information and knowledge dissemination · assist new hires such that they are productive on the floor in the shortest possible time frame · assess training needs, provide training opportunities and train new hires and existing staff · appropriately use Rewards and Recognition to energize to motivate the team · handle all logistics related issues: roster management, shift rotations · mange leave planning, compensatory offs and unscheduled leave · initiating disciplinary procedure in conjunction with HR and Reporting Manager · proficiency in Excel, Word and MS Access |
Experience
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5 to 8 years
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Profile Description
| · self-motivated and quick-learner who can take the full ownership of task and complete it · understand stakeholder's expectations and objectives · work independently with less oversight/assistance · reviewing requirements specifications and other documents received from the stateside · good communication skills in order to interact with internal stakeholder · banking domain experience (preferable) · willingness to work in US time zone |
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