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job code : 132785

Requirement	Assistant Manager - Operations
SBU	BPO Work Force Management
Location	Bangalore
Education	{Any Graduates}
Mandatory Skills	Forecasting & Scheduling
Experience	5 to 7 years
Job Description	Desired Candidate Profile   •         Candidate should have a strong exposure to contact center work force management. •         Minimum 4-5 years of experience of WFM •         Must have hands on experience in Forecasting and scheduling. •         Should be aware of forecasting principles and hands on experience in forecasting contact center volumes. •         Should have managed the creation of schedules for representatives. •         Workforce Tool knowledge of Aspect is a must. •         Excellent communication - oral and written skills. •         Willingness to work in evening shifts. •         Banking knowledge with experience in North American centers will be an added advantage. •         Strong excel knowledge.   Job Description   •         Liaising with Forecasting/Scheduling and Real time team. •         Liaising with onsite client and attending client meeting. •         Ensure that the forecasting principles are applied to generate contact center forecast. •         Responsible for generating agent schedules and vacation management. •         Proactively taking required steps to ensure Service level/Occupancy is met •         Performing analysis on need base. •         Value addition to the current process by giving required input. •         Hands on experience on Microsoft tools. Strong working knowledge in Excel.

job code : 132783

Requirement	Manager - IMS
SBU	IMS Management
Location	Pune
Education	{Any Graduates}
Mandatory Skills	Project Management / Team Management
Experience	8 to 10 years
Job Description	Desired Candidate Profile ·         Should have managed mid – large sized projects in IMS area ·         Should have managed the operational areas of the project such as -  Project planning , Reviews , Preparing and completing action plans for project execution ·         Manage day to day co-ordination with clients ·         Review and Maintain quality of the project deliverables ·         SLA reporting, determine system and project improvements ·         Team management, Tasks planning ·         Monitoring, appraising, and reviewing job contributions ·         Skill ramp-up ·         Ensuring project is within budgets   Job Description   ·         Manage the operational areas of the project ·         Project planning, Doing Reviews ·         Prepare and completing action plans for project execution ·         Manage day to day co-ordination with clients ·         Review and Maintain quality of the project deliverables, SLA reporting ·         Determine system and project improvements ·         Manage the team, planning the task, Monitoring, appraising, and reviewing job contributions ·         Participate in practice activities such as trainings, recruitment

job code : 132600

Requirement	Senior Manager - IMS
SBU	IMS Management
Location	Bangalore
Education	{Any Graduates}
Mandatory Skills	Project Management / Team Management
Experience	10 to 12 years
Job Description	Desired Candidate Profile ·         Should have managed mid – large sized projects in IMS area ·         Should have managed the operational areas of the project such as - Project planning, Reviews, Preparing and completing action plans for project execution ·         Manage day to day co-ordination with clients ·         Review and Maintain quality of the project deliverables ·         SLA reporting, determine system and project improvements ·         Team management, Tasks planning ·         Monitoring, appraising, and reviewing job contributions, skill ramp-up ·         Ensuring project is within budgets   Job Description   ·         Manage the operational areas of the project ·         Project planning, Doing Reviews ·         Prepare and completing action plans for project execution ·         Manage day to day co-ordination with clients ·         Review and Maintain quality of the project deliverables, SLA reporting ·         Determine system and project improvements ·         Manage the team, planning the task, Monitoring, appraising, and reviewing job contributions ·         Participate in practice activities such as trainings, recruitment

job code : 132616

Requirement	Manager - IMS
SBU	IMS Management
Location	Navi Mumbai
Education	{Any Graduates}, Bachelor of Engineering
Mandatory Skills	Project Management / People Management / SLA reporting
Experience	8 to 11 years
Job Description	Desired Candidate Profile ·         Should have managed mid – large sized projects in IMS area ·         Should manage the operational areas of the project such as ·         Project planning ·         Reviews ·         Preparing and completing action plans for project execution ·         Manage day to day co-ordination with clients ·         Review and Maintain quality of the project deliverables   Job Description   ·         SLA reporting ·         Determine system and project improvements ·         Team management ·         Tasks planning ·         Monitoring, appraising, and reviewing job contributions ·         Skill ramp-up ·         Ensuring project is within budgets, ·         Participate in practice activities such as trainings, recruitment

job code : 132617

Requirement	Program Manager - IMS
SBU	IMS Management
Location	Navi Mumbai
Education	Bachelor of Engineering, {Post Graduates}
Mandatory Skills	IMS Technologies
Experience	12 to 15 years
Job Description	Desired Candidate Profile   •         Should have experience in interaction with multiple clients for strategic and operational areas •         Should have experience in executing managed service engagements •         Should have experience in Web Content Management (15 years full time) •         Should have managed multiple mid - large sized projects in IMS area •         ITIL certification is a plus •         Should manage & oversee the operational areas of the project such as Project planning   Job Description   •         System & project improvements •         Identifying trends, process improvements, implement change •         Team management, reviews, SLA reporting •         Monitoring, appraising, and reviewing job contributions •         Identifying talent & grooming high performers •         Skill ramp-up •         Enforcing policies and procedures •         Forecasting requirements, preparing & reviewing project budget, analyzing variances, initiating corrective actions. •         Drive margin improvements •         Participate in practice activities such as trainings, recruitment, pre-sales support •         Taking ownership for new and different opportunities, exploring avenues to add value to job accomplishments. •         Own and participate in proposal responses