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Requirement | Associate | ||||
SBU | IMS Domestic | ||||
Location | Bengaluru | ||||
Education | {Any Graduates} | ||||
Mandatory Skills | Hardware & Desktop level support / Web-Browser / Antivirus Clients / Email Clients / OS like Windows | ||||
Experience |
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Job Description | Desired Candidate Profile · Ability to Understand and support devices likes Desktops/ Laptops, Printers. · Hands on experience in Installation & troubleshooting of Desktops, Laptops, Printer, & Windows based applications · Knowledge on OS like Windows etc. · Candidate should be ready to do Field Job. · Good Experience in Hardware Maintenance and Desktop Level Support · Good understanding of Client side applications such as Web Browser, Anti- virus clients, and email clients. · Good Interpersonal skills & customer support attitude
Job Description
· Responsible for providing service assurance to Reliance Web Store Users. · Resolving application related issues of Lotus Notes, LAN, Printer, Scanner and troubleshooting, Network monitoring. · Installation and configuration of business application software (i.e. MS Windows XP/Vista, MS Office XP/2007, Lotus Notes, Internet Explorer, Antivirus) · Log incidents to different 3rd party suppliers and constantly chase up for updates and quicker resolutions to minimize the overall downtime and to have overall greater productivity. · Taking care of the various project escalations, timely call resolution within the SLA. |
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