Opening with Dell SonicWALL for Graduate Trainee
Support Engineer
Company Name: SonicWALL Infosecurity Pvt Ltd
Qualification: Bachelor's degree in Computer
Science/Information Sciences/ Electronic & Communications Engineering is
preferred
Experience: Freshers
Location:
Bangalore
Job Role: Graduate
Trainee Support Engineer
Job Description:
SonicWALL Infosecurity Pvt Ltd (wholly owned by SonicWALL Inc., USA) is
hiring Graduate
Trainee Support Engineers for their global technical assistance
centre (TAC) in Bangalore.
Responsibilities:
- Responsible for providing technical support across SonicWALL product
lines via Phone/Chat & Emails in 24x7x365 days environment
- Assist customers with deployment of SonicWALL network security
products like Firewall/IPS and VPN solutions
- Provide technical solutions and workarounds for end users on the Level
1 Calls on respective product line
Requirements:
- Willing to work in 24x7 environments in night shifts.
- Good understanding of LAN/WAN topologies and technologies
- In-depth knowledge of OSI Model, TCP/IP, IP subnetting, Network
Security basics, Routing, Switching and basics of IPV6
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